Имя:
Пароль:


a b c d e f g h i j k l m n o p q r s t u v w x y z    0 1 2 3 4 5 6 7 8 9 
а б в г д е ж з и й к л м н о п р с т у ф х ц ч ш щ ъ ы ь э ю я 

Скачать Sustaining Knock Your Socks Off Service бесплатно

25 апреля 2009 | Автор: Admin | Рубрика: Научная литература » Экономика | Комментариев: 0

Sustaining Knock Your Socks Off Service
Publisher: AMACOM | ISBN: 0814478247 | edition 1993 | CHM | 150 pages | 1,02 mb

Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.

My Links

uploading.com

depositfiles.com

megaupload.com

To thank me use my links, please!

My AH blog!

!!! No mirrors please !!!

Информация

Посетители, находящиеся в группе Гости, не могут оставлять комментарии в данной новости.
]