The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
Publisher: Harvard Business School Press | ISBN: 1578511240 | edition 2000 | CHM | 314 pages | 1,16 mb
The market for business knowledge is booming, as companies looking to improve their performance pour billions of dollars into training programs, consultants, and executive education. Why, then, are there so many gaps between what firms know they should do and what they actually do? Why do so many companies fail to implement the experience and insight they've worked so hard to acquire? The Knowing-Doing Gap is the first book to confront the challenge of turning knowledge about how to improve performance into actions that produce measurable results.
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