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Скачать The Experience! How to Wow Your Customers and Create a Passionate Workplace бесплатно

25 апреля 2009 | Автор: Admin | Рубрика: Научная литература » Экономика | Комментариев: 0

Lior Arussy "The Experience! How to Wow Your Customers and Create a Passionate Workplace"
CMP Books | 2002-11 | ISBN: 1578203066 | 128 pages | PDF | 1 MB


'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m

The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

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