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Скачать What's the Secret: To Providing a World-Class Customer Experience бесплатно

25 апреля 2009 | Автор: Admin | Рубрика: Научная литература » Экономика | Комментариев: 0

What's the Secret
Wiley | 2008-05-02 | ISBN: 0470196122 | 336 pages | PDF | 4,8 MB

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of the best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Enjoy this great book! Brought to you by SMIRK

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