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Скачать "Innovative quality management cases" by Ton van der Wiele, Jos van Iwaarden бесплатно

1 августа 2009 | Автор: Admin | Рубрика: Научная литература » Экономика | Комментариев: 0

"Innovative quality management cases" by Ton van der Wiele, Jos van Iwaarden
(International Journal of Quality & Reliability Management, Vol. 23, No. 1, 2006)
Emerald Group Publishing | 2006 | ISBN: 1845448820 | 115 pages | PDF | 5 Mb

Focus of a ebook on these basic elements of the quality management philosophy, which are: Customer focus or stakeholder focus Process control Continuous improvement

The current literature on quality management is very much focused on the implementation of the latest fads and fashions, or various tools and techniques
such as Quality Function Deployment, Benchmarking, Self-assessment and Six-Sigma.
Based on research carried out in collaboration between the University of Manchester (UK) and Erasmus University Rotterdam (The Netherlands), authors believe that many organisations have lost sight of the basic elements of quality management.


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