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Скачать Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition бесплатно

3 августа 2009 | Автор: Admin | Рубрика: Научная литература » Экономика | Комментариев: 0

Rosanne D'Ausilio, "Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition"
Purdue University Press | 2005-03-16 | ISBN: 1557533873 | 212 pages | PDF | 2,2 MB

Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.

Enjoy this great book! Brought to you by SMIRK

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