Jack P. Pekar, "Total Quality Management: Guiding Principles for Application"
ASTM International | 1995 | ISBN: 0803120621 | 158 pages | PDF | 2,6 MB
Committee F16 on Fasteners is very concerned with the Fastener Quality Assurance
Act (FQA) of 1990, which is expected to be implemented in 1995. F16 is comprised of
fastener manufacturers, users, and distributors, all of whom have a large stake in this
law. As a consequence, F16 requested and sponsored me to write a manual that would
show our members how to comply with the law and remain competitive. But this
book goes beyond assisting those in the fastener industry to cope with the FQA. It can
be of benefit to any industry or enterprise because it is about total quality management
This book was written so that others may share what I have learned during my 30
years in the quality profession. It is a book that presents principles and guidelines
that, when applied, can be used to develop and implement a total quality management
system. Today, more than ever, we in the business community face challenges at every
turn from every corner of the world. Those businesses that survive will be those that
demonstrate leadership and innovation and listen to the voices of their customers.
Those who practice the teachings in this book have a better chance than most to
achieve success. They may find the journey difficult and cluttered with obstacles that
impede their progress, but, if they are true leaders, their message will be heard. They
must not and will not be discouraged for they must lead us to and through the new
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