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High-Performance Consulting Skills: The Internal Consultant's Guide to Value-Added Performance
232 pages | Thorogood (April 1, 2004) | 1854182587 | PDF | 1 Mb
Managers are shown how to move from a "colleague" to a "client" perspective within their businesses to become high-performance internal consultants and bring about major benefits to their organization. This book argues that businesses can make improvements with less stress on employees and without the vast expense of many outside consultants by using internal consultants. Managers learn to develop stronger, more productive working relationships with internal clients; secure greater internal client commitment to initiatives; work effectively in a less formal and hierarchical way on projects and initiatives; and market their services and build powerful internal networks. The insights provided will benefit all managers working in support functions, such as human resources, audit, training, personnel, and IT, as well as areas such as finance and marketing.