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Consumer Participation in Infrastructure Regulation
World Bank Publications | 2005-12-13 | ISBN: 0821363808 | 60 pages | PDF | 1,6 MB
However, regulators must take further actions to firmly move up the “ladder of consumer engagement,” from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.
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